All of your personal files will be deleted, and your settings will be reset.
This refers to the current operating system installed on your Surface. If you're having problems with your Surface touchscreen, connect a keyboard, such as a Surface Typing Cover or USB keyboard, before trying these solutions. The option to clean the drive is more secure but takes much longer. Surface restarts and the Surface logo appears while Windows prepares to reset your Surface. Locked out of your Surface RT tablet? Windows RT integrates a built-in rescue method that allows you to reset the OS from the login screen.
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The option to clean the drive is more secure but takes much longer.
Press F12 or the volume-up button to clear the TPM. If you’ve lost your password, you may not have to reset your Surface. The on-screen keyboard will open. In the lower-left corner of your screen, you should see the Ease of Access icon.
If you get the prompt Restart anyway, select Restart anyway. If you're having problems with your Surface touchscreen, connect a keyboard, such as a Surface Typing Cover or USB keyboard, before trying these solutions. Restore or reset Surface Pro or Surface 3, Surface won’t turn on, Windows won’t start, or the battery won’t charge, Download a recovery image for your Surface. Important: If you see the message Insert media: Some files are missing.
Surface restarts and the Surface logo appears during the reset process (this can take several minutes).
Lost your Surface password? Reset from USB recovery media: If Windows fails to start, you can perform the reset by using USB recovery media if available. For more info, see All about accounts. From the Windows sign-in screen, select Ease of access 4017204 in the lower-left corner, and select On-Screen Keyboard. All of your personal files will be deleted, and your settings will be reset. See Install Surface and Windows updates. Here’s what to do after you’ve reset your Surface: Complete the Surface setup steps, including selecting your region and language. Swipe in from the right edge of the screen, and select Settings > Change PC settings.
While the Shift key is still pressed or selected, select Restart. This tutorial explains how to remove or reset Surface RT password by performing a factory reset.
Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps that you installed from Microsoft Store. See Surface won’t turn on, Windows won’t start, or the battery won’t charge for help with Windows startup issues first.
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